Contact
Talk to a human
Support is email and chat. Both work without an account.
Getting help without identifying yourself
If anonymity matters to you, write from an address that is not your real name and do not send your full recovery token. The last six characters are enough for us to find the eSIM in almost every case, and they are not enough for anyone intercepting the message to use.
Never send a passport scan, a card number or a screenshot containing a full QR code. We will never ask for any of them, and anyone claiming to be us who does is not.
What to include
- The last six characters of your recovery token
- Roughly when you bought or topped up, and how you paid
- The country you are in and what the phone is showing
- Whether data roaming is enabled on the MoneroSim profile
Refunds
Unused balance can be refunded in crypto to an address you supply, minus network fees, for 30 days after purchase. The setup fee is not refundable once the profile has been issued, because the profile has a cost to us at that point.